Privacy Policy

Overview

CashSignal is designed to help businesses and financial professionals understand, forecast, and improve cash flow through connected financial data, analytics, and decision-support tools.

This Privacy Policy describes how CashSignal ("we," "our," or "us") collects, uses, stores, and protects information in connection with your use of our software platform, website, and related services (the "Service"). This Policy applies to information collected through the Service and related interactions. By using the Service, you acknowledge the practices described in this Privacy Policy.

Information We Collect

1. Account Information

• Name
• Email address
• Login credentials
• Business name and related account details

2. Financial Data

When you connect financial accounts, we may collect:

• Bank account transactions
• Account balances
• Cash inflows and outflows
• Payment and deposit activity
• Transaction metadata provided through authorized financial data providers

This data is used solely to provide forecasting, analytics, benchmarking, cash management insights, and recommendations.

3. Accounting Data

If you connect accounting software such as QuickBooks Online, we may collect:

• Accounts receivable and accounts payable data
• Customer and vendor records
• Invoice and bill information
• Company-level accounting data necessary to power the Service

4. Usage Data

We may collect basic usage data, including:

• Pages viewed
• Feature usage
• Error logs
• Session activity
• Technical information needed to maintain performance and security

5. Communications

We may collect information you provide when you contact support, submit feedback, or communicate with us about your account or use of the Service.

What We Do Not Collect

CashSignal does not:

• Collect or store your bank login credentials
• Sell your personal or financial data
• Use your data for advertising purposes
• Use your data to train artificial intelligence models
• Collect sensitive government identifiers such as Social Security numbers unless expressly required for a specific future feature and separately disclosed

How We Use Information

We use collected information strictly to:

• Provide, operate, maintain, and improve the Service
• Generate forecasts, insights, risk flags, and cash management recommendations
• Identify trends, risks, and opportunities in connected financial data
• Support benchmarking and analytics across businesses in aggregated or de-identified form
• Provide customer support
• Maintain security and detect, prevent, or investigate fraud or misuse
• Comply with legal obligations and enforce our agreements

We do not use your data for marketing or advertising targeting.

Plaid & Bank Data Disclaimer

By using the Service and connecting a financial account through Plaid:

• You authorize CashSignal to access your financial data via Plaid
• You grant Plaid the right to retrieve and transmit your financial data to CashSignal
• Your data may be processed and stored by Plaid in accordance with Plaid's own terms and privacy policy

CashSignal:

• Does not access or store your bank credentials
• Does not control how Plaid processes your data
• Relies on Plaid as a secure intermediary for financial data access

Your use of Plaid is subject to Plaid's applicable agreements and privacy practices.

QuickBooks Online Disclaimer

By connecting QuickBooks Online or another supported accounting system:

• You authorize CashSignal to access and process the accounting data necessary to provide the Service
• Access is limited to the specific company or file authorized during the connection flow
• CashSignal does not receive or store your QuickBooks Online login credentials
• Each QuickBooks Online connection is specific to an authorized company and may require separate authorization for each connected company

CashSignal is not affiliated with, endorsed by, or sponsored by Intuit unless explicitly stated otherwise.

How We Share Information

We do not sell your data. We may share information only in the following limited circumstances:

1. Service Providers

We use trusted providers for services such as:

• Hosting and cloud infrastructure
• Database management
• Authentication and account management
• Error monitoring and performance monitoring

These providers are contractually required to protect your data and use it only to provide services to us.

2. Financial Data Providers

• Plaid, for bank and financial account data connections
• Accounting platforms such as QuickBooks Online, where you choose to connect them

3. Legal Compliance

We may disclose information if we believe it is necessary to:

• Comply with law, regulation, subpoena, or legal process
• Protect the rights, safety, security, or property of CashSignal, our users, or others
• Detect, prevent, or address fraud, misuse, or technical issues

4. Business Transfers

In the event of a merger, acquisition, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

Data Security

We implement industry-standard security measures, including:

• Encryption in transit using TLS 1.2 or higher
• Encryption at rest through our infrastructure providers
• Role-based access controls
• Restricted access to production systems
• Multi-factor authentication for administrative access to critical systems

While we take reasonable measures to protect information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain data only as long as reasonably necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Support legitimate internal recordkeeping and security needs

Users may request deletion of their data, subject to legal and operational limitations.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion of your data
• Request export of your data

To exercise these rights, contact us at: privacy@cashsignal.io

Third-Party Services

The Service may link to or integrate with third-party services. We are not responsible for the privacy, security, or data handling practices of third parties, and we encourage you to review their policies directly.

Children

The Service is not intended for individuals under 18 years of age, and we do not knowingly collect information from children.

Financial Disclaimer

CashSignal provides financial insights, forecasts, analytics, and recommendations for informational and decision-support purposes only. CashSignal is not a financial advisor, investment adviser, fiduciary, accountant, tax adviser, or law firm. CashSignal does not guarantee outcomes, and all business, financial, tax, legal, and operational decisions remain solely your responsibility.

You should consult qualified professionals before making material financial, legal, accounting, or tax decisions.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and post the revised version through the Service.

Contact

For questions regarding this Privacy Policy, please contact:

CashSignal
privacy@cashsignal.io